NKW SUPPORT SERVICES

NKW SUPPORT SERVICES

WELCOME TO NKW CATERING

NKW Catering & Support Services, provide impeccable hospitality and support services to mining villages, oil and gas facilities, construction camps, military sites, sports venues, outside catering events, special functions and to the hospitality and facilities management industry.

Our management team have over 60 years of combined experience in the hospitality and integrated facilities management industries. We are excited to offer our expertise to your sector. We have a portfolio of integrated services contracts to PNG Mining Companies, including Hidden Valley Mine, Wafi Golpu Mine and Kainantu Mine. We are proud to share that our management team have many years of experience in delivering services to a variety of projects both domestically and internationally including:

  • Clough – Lombrum Naval Base, Manus
  • Bechtel – LNG Construction Angola
  • Chevron – WHASSAN Nigeria Ltd, Nigeria
  • Oil & Gas, Nigeria
  • Oil & Gas, Indonesia
  • ExxonMobil, PNG
  • ESS, Kuwait, Iraq
  • ISAF, Military Camp, Afghanistan
  • Harmony – Hidden Valley
  • Aarmrapaali Entertainment City, Lucknow
  • PNG Defense Force
  • Nadzab Redevelopment Project
  • Harmony – Isolation Facilities during COVID 19, 11 Mile
  • K92 Mine – Isolation Facilities during COVID 19
  • Newcrest – Lihir PNG

At NKW Catering and Support Services, our primary focus is on the safety and wellbeing of our people, clients, and communities. We pride ourselves of building trusted partnerships with our clients, providing tailored and bespoke service solutions to meet their specific needs . Our team is committed to delivering impeccable hospitality and customer service every day, ensuring that our clients workforce is well-fed comfortable, and supported.

We offer a wide range of catering services, including industrial catering, institutional catering, a la carte meals, fast foods, beverage services, and comprehensive event planning, among others. Our experienced chefs can cater to any dietary requirements and preferences, including ethnic and religious cuisine, medical diets, and more. We have a vast archive of over 1400 recipes designed by industry-leading dieticians and nutritionists, ensuring that our menus cater to various industry workloads’ nutrition and calorific demands.

Our camp and facilities management systems offer state-of-the-art solutions to room and maintenance administration with the latest technology.

We offer hotel services with friendly well-trained staff who will ensure your rooms and laundry are clean, hygienic and well presented.

“NKW Exceptional Hospitality and Support ”

 

ABOUT NKW CATERING 

Experience Unmatched Hostility and Support Services:

Trustworthy, Tailored, and committed to Your Needs.

We believe that true partnerships are built on trust. We are committed to providing service excellence to the client and utmost care to our team members, with safety at the core. We take pride in making your village or camp a safe, comfortable, and respected second home.

Our storage facilities in various locations around Papua New Guinea and Australia, combined with our strategic partnerships, enable us to provide quality produce at affordable rates and in a timely manner. We also provide relentless support, professional training and development, and collaboration with all our partners to ensure we support our clients’ objectives and their journey.

Our services go beyond just delivering delicious meals and providing clean and comfortable accommodation. We are dedicated to building lasting partnerships with our clients, anchored on trust, transparency, and a shared commitment to safety and wellbeing. Our people are at the core of everything we do, and we strive to create a safe, healthy, and respectful work environment for them. At the same time, we make it our mission to work closely with the communities where we operate, establishing meaningful connections and creating positive impacts that go beyond just our clients’ needs.

NKW understand that our success is not just about delivering excellent services but also about making a positive impact in the communities where we operate. We are committed to giving back through various corporate social responsibility initiatives, including supporting local businesses and suppliers, providing training and employment opportunities for local communities, and implementing sustainable practices to reduce our environmental footprint. By partnering with us, our clients can be assured that they are not just receiving top-notch hospitality and support services but are also contributing to a greater social and environmental good.

OUR VISION

To be the leading provider of integrated facilities management and hospitality services in the industry, delivering safe, reliable, and customer- centric solutions to our clients and their communities.

CORE VALUES

Safety: We prioritize the safety and well-being of our employees, clients, and communities above all else. We believe that every individual has the right to a safe and healthy work environment, and we are dedicated to maintaining the highest standards of safety in all aspects of our operations.

Excellence: We strive for excellence in everything we do, from the quality of our food and services to the professionalism of our staff. We believe that excellence is achieved through continuous improvement, innovation, and a relentless pursuit of customer satisfaction

OUR MISSION

Our mission is to consistently provide exceptional hospitality and support services that meet the unique needs of our clients and their communities. We strive to create a culture of safety, innovation, and continuous improvement, where our people are empowered to deliver excellence and build lasting partnerships. We are committed to operating with integrity, transparency, and social responsibility, and to making a positive impact on the lives of our employees, customers, and stakeholders.

Integrity: We conduct ourselves with honesty, transparency, and accountability in all our dealings with clients, employees, and stakeholders. We believe that trust is essential to building strong relationships and delivering successful outcomes.

Respect: We value diversity, inclusivity, and respect for all individuals, regardless of their background, culture, or beliefs. We believe that a culture of respect fosters teamwork, creativity, and mutual understanding.

Sustainability: We recognize our responsibility to minimize our environmental impact and promote sustainable practices in all aspects of our operations. We are committed to reducing waste, conserving resources, and promoting social and environmental sustainability in the communities where we operate.

CATERING & CAMP SERVICES 

TAILORED SERVICES

We deliver crafted customized service solutions that cater to the unique needs of our clients while also providing exceptional support to our team members. Our commitment to putting people first extends to our clients, our employees, and the communities we serve.

We understand the importance of building strong relationships with our clients, and we believe that trust is the foundation of any successful partnership. That’s why we are dedicated to delivering excellent service to your village or camp, while prioritizing the safety and well-being of our team members.

Our service delivery is backed by unwavering support, professional training and development, and collaborative efforts with all our partners to ensure we are meeting your objectives and supporting your journey.

No matter where your location may be, we will tailor our services to meet your specific needs. With our extensive experience providing services to remote locations like Papua New Guinea, NKW Catering Industries offers best-in-class service solutions that prioritize comfort, cleanliness, and great food for all our mining camps and accommodation villages.

CATERING 

A good workforce is sustained by good food. That’s why we are committed to ensuring that our clients’ workforces, whether big or small, are provided with a diverse range of hearty, nutritionally balanced meals that cater to all ethnic and religious preferences.

We take pride in offering a vast selection of over 1400 recipes that have been designed by industry-leading dieticians and nutritionists, with a focus on addressing the nutrition and calorific demands of various industry workloads. In cases where specialized cuisines are required, we import chefs from the workforce’s country of origin to ensure that we deliver authentic and delicious meals.

Apart from wholesome meals, we also offer a wide range of catering services, including industrial catering, specialized meals for medical diets, mass feeding programs, a la carte meals, light meals, deli bars, beverage services, banqueting/ functions, comprehensive event planning, barbecues, canteen facilities, and fast foods.

Our storage facilities in various locations around Papua New Guinea and Australia, along with our strategic partners, enable us to provide high-quality produce at more affordable rates and in a timely manner. At NKW, we take pride in our commitment to delivering exceptional service and nourishing meals to our clients’ workforces, ensuring they are fueled to perform at their best.

” we prioritize the quality of our services and ensure that they meet globally recognized standards, while also being tailored to the specific needs of our clients and their on-site residents “

 

ACCOMODATION MANAGEMENT

Efficient check-in and check-out systems are crucial to ensuring the smooth operation of your workforce. At NKW, we understand the importance of minimizing downtime during swing days, and that’s why we have implemented the latest systems to guarantee that your accommodation needs are met seamlessly. Our concierge services ensure that new residents are welcomed and briefed on the rules and regulations of Village Life, while our front of house administration staff are trained to handle all residents’ inquiries with compassion and professionalism. We also encourage residents to use our user-friendly app, NKW Home, which digitalizes these functions, making the process even more convenient and streamlined.

At NKW, we are committed to providing a safe and secure living environment for our residents. That’s why we have implemented comprehensive security measures, including 24/7 security personnel, CCTV surveillance, and access control systems, to ensure that our villages are safe and secure at all times. We also conduct regular safety drills and provide residents with safety information and training to equip them with the skills to respond effectively to emergency situations. At NKW, we prioritize the safety and wellbeing of our residents and strive to create a home away from home for them.

 

CLEANING & JANITORIAL SERVICES

We understand that a clean and well-maintained workplace is essential for happy and productive employees. That’s why we strive to make you feel closer to home by providing expert cleaning and housekeeping services. Our skilled and experienced cleaning teams approach cleaning as an art, ensuring the highest levels of cleanliness and hygiene are achieved and maintained at all times.

No matter the size or location of your site, we offer a full range of expert cleaning services tailored to your specific needs. Our trained and professional staff use world-class cleaning equipment and cutting-edge techniques to deliver exceptional results. All our staff are trained in correct cleaning and housekeeping procedures to ensure that your workplace is maintained to the highest standards.

We go above and beyond to ensure that our cleaning services meet your expectations. Our management team performs daily spot-audits to ensure that all rooms and general areas are maintained at a high standard. With our expert cleaning and housekeeping services, you can focus on what matters most while we take care of the cleaning and maintenance of your workplace.

 

LAUNDRY SERVICES 

Our Laundry services have been elevated to a science! At NKW, we understand that laundry can be a time-consuming and tedious task, especially when it comes to handling large volumes of workwear or linens. That’s why we offer a comprehensive laundry service that caters to all of our clients’ needs. Our laundry service uses state-of-the-art equipment and eco-friendly cleaning solutions to ensure that your garments and linens are cleaned to the highest standards.

Our laundry service is designed to be both efficient and cost-effective. We provide a range of services, from regular cleaning to dry cleaning and ironing, and we can handle large volumes of laundry at short notice. Our staff are highly trained and experienced in handling all types of garments and linens, ensuring that they are treated with care and attention to detail. With our laundry service, you can be sure that your garments and linens will be returned to you clean, fresh, and ready to use.

SUPPORT SERVICES 

SOURCE AND SUPPLY CHAIN

NKW Supply Chain’s core operational focus is on Planning, Sourcing, and Logistics to provide quality products to clients on time and at competitive prices. We specialize in sourcing and supplying operational camps as well as single-source supply requirements. Our food quality is managed through effective “Farm to Fork” traceability, which is a particular area of focus when it comes to fresh, chilled, and frozen goods. We work closely with key business partners and suppliers to manage long-term plans through strategic initiatives to ensure we are always prepared to execute short, medium, and long-term opportunities.

We take a proactive approach to building relationships in new territories well before contract commencement. We believe that it is important to ensure that quality, service, and price standards are understood and in place not only for project mobilization but also during the tendering process. Our focus on developing strong partnerships ensures that we are always equipped to provide our clients with the best products and services. We are committed to delivering exceptional supply chain services and are continuously improving our processes to ensure our clients receive the highest level of service.

 

ACCESS CONTROL 

At NKW, we understand the importance of maintaining a safe and secure camp environment. Our camp management system is designed to ensure that only authorized personnel are granted access to the camp. We employ a range of security measures such as physical access control through turnstiles and access points, as well as electronic access control using our digital ID system. Our system also allows for the temporary access of visitors and contractors with strict adherence to the client’s security protocols.

In addition to the above features, our camp management system also includes a comprehensive reporting system. This system allows us to monitor and track all aspects of camp management, including meal service, housekeeping, maintenance, and laundry services. Through the use of real-time data, we can quickly identify any areas that require improvement and take corrective action to ensure that our clients’ needs are met. We believe that transparency and effective communication are essential in delivering a high-quality service, and our reporting system is just one of the ways we ensure that our clients are kept informed about the day-to-day operations of their camp.

 

INFORMATION & COMMUNICATION TECHNOLOGY (ICT)

Information and Communication Technology (ICT) is essential to provide our clients with efficient and effective services. That’s why we invest heavily in the latest technology and continuously evaluate and upgrade our systems to provide industry-leading solutions.

Our experienced team of IT professionals ensures that all our systems are built according to globally recognized IT standards and on robust industry-leading platforms. We understand that our clients require reliable and secure systems that are scalable and flexible enough to meet their unique needs.

Our custom Camp Management Solution is a testament to our commitment to using technology to simplify and streamline the day- to-day operations of managing a camp. The solution provides our clients with transparency and visibility into their operations, allowing them to manage key aspects such as accommodation, catering, stock management, maintenance, travel, cashless point of sale, and laundry. This allows our clients to focus on their core business, knowing that their workforce is well taken care of.

” We offer a variety of recreational options to help residents relax, build friendships, and feel at home “

 

RECREATION AND WELLBEING

Recreational activities and services play a significant role in fostering a sense of community among residents. We provide a range of services that can be customized to meet the specific needs of each site. These services include everything from sports and fitness activities to cultural events and hobby groups. Our goal is to provide a diverse range of recreational activities that cater to the needs and interests of all residents, regardless of age or gender.

We believe that providing a variety of recreational activities can significantly enhance the overall quality of life for our residents. These activities not only help to foster a sense of community but also provide an opportunity for residents to socialize, learn new skills and relax after a long day of work. Additionally, we work closely with our clients to ensure that the recreational activities we provide align with their cultural values and beliefs. We are committed to creating a welcoming and inclusive environment that celebrates diversity and promotes personal growth and development.

SAFETY & CORE VALUES

NKW places the highest importance on the health, safety, and well-being of everyone involved in our operations. To ensure the achievement of our safety objectives, we have established the NKW Safety Board. This board is dedicated to aligning our resources, sponsorships, and strategic direction towards safety excellence. Our CEO heads the Safety Board, and it includes General Management, Operational Leaders, People and Culture, QMS, and HSE Managers. The Safety Board convenes weekly to review our progress towards corporate objectives and establish future strategies.

Our Safety Vision is “to have a workplace where our environment is protected, and all team members, through their behaviors and choices, put the safety of themselves and others first, so that our people go home uninjured at the end of every workday.” We believe that safety is paramount, and our safety commitment and achievements reflect this belief.

Our safety culture is deeply embedded in our operations, and our site-based staff possess strong knowledge of safety requirements and expectations. We have also implemented online reporting, investigation, and audit systems to ensure safety is top of mind in all of our activities. Additionally, we conduct safety awareness campaigns, and we have dedicated national safety and injury management resources to support our operations.

FACALITIES MANAGEMENT 

MATAINANCE 

Regular maintenance of our sites is crucial to ensure the comfort and safety of our residents. Our dedicated maintenance teams are equipped with the necessary skills and expertise to handle a wide range of maintenance tasks. From small repairs to complex technical scopes, we take care of everything so that our clients can focus on their core business operations.

Our comprehensive maintenance plans and procedural frameworks are designed to cover all aspects of camp asset classes. We manage and look after everything, including environmental services, grounds maintenance, landscaping, mechanical and electrical maintenance, fuel supply, and pest control. Our experienced team also provides regular checks on chemical stores, generators, water and sewerage reticulation, and waste management, ensuring that all systems are running efficiently.

 

WTP / STP FACILITIES

We have extensive expertise in operating and maintaining Water Treatment Plants and Sewage Treatment Plants. We understand the critical importance of these facilities and are committed to ensuring their smooth operation, monitoring, and reporting. Our comprehensive monitoring program is well-documented and includes compliance limits, sampling, and analysis standards at each camp, ensuring the highest levels of safety, health, and environmental compliance. We take pride in adhering to strict QHSE standards to ensure the safety of our employees, clients, and the environment.

 

WASTE MANAGEMNT 

NKW provide comprehensive waste management services at our clients’ sites. Our waste management process covers a wide range of activities, including waste segregation, collection, transportation, and disposal. We have a dedicated team of experts who are responsible for managing all waste generated on-site, including catering waste and non-hazardous waste from accommodation and recreational areas. We provide suitable bins and skips for waste disposal and ensure that waste is safely stored before transportation to the designated waste management area.

As part of our waste management service, we often operate and maintain incinerator plants on behalf of our clients. Our waste management policy is designed to minimize waste production and protect the environment. We strictly adhere to all relevant legislation and regulations related to waste management and promote the use of recyclable or reusable materials. We also develop and implement best practices procedures for waste management. Our commitment to environmental sustainability is evident in all aspects of our operations.

 

HYGIENE 

We provide a complete suite of hygiene and sanitization services, guaranteeing a hygienic and secure environment. Our offerings comprise the procurement and full management of:

  • COVID-19 disinfection
  • Hand sanitizer dispensers, including foot-operated dispensers
  • Washroom facilities
  • Sanitization of surfaces, workstations, accommodation, dining, kitchen, and common areas, as well as transport buses and other vehicles.

All of our services are executed in compliance with the highest international ISO standards. We recognize the importance of a healthy environment and understand the potential risks of exposure to germs and bacteria. Therefore, we have implemented stringent procedures and protocols that are adaptable to any environment to ensure that our clients and their workforce stay protected and healthy.

 

VECTOR & PEST CONTROL 

NKW, prioritize hygiene and food safety standards and take pest and vector control seriously. We understand the importance of keeping our sites clean and pest-free, just like we do in our own homes. Our team members receive extensive training in pest and vector control to prevent the spread of diseases.

Our comprehensive pest and vector control services include:

  • Fogging
  • Use of residual insecticides
  • Control of larval mosquitoes
  • Vector control programs
  • Training and awareness
  • Rodent control measures

We ensure that our pest control services comply with international standards and regulations.

WHY CHOOSE US?

NKW are committed to providing our clients with exceptional service and unparalleled expertise in the remote site management industry. Our team consists of experienced professionals who are dedicated to meeting the unique needs of each client, no matter the size or complexity of the project.

 

HERE ARE SOME REASON WHY YOU SHOULD CHOOSE NKW?

Comprehensive Services: We offer a wide range of services, including camp management, catering, housekeeping, maintenance, waste management, hygiene and sanitization, pest and vector control, water and sewage treatment, and safety management. Our comprehensive approach ensures that all aspects of your remote site are managed efficiently and effectively.

Customized Solutions: We understand that each client has unique requirements, and we work closely with you to develop a customized solution that meets your specific needs. Our team will take the time to understand your goals and objectives, and will tailor our services to ensure that we exceed your expectations.

Experienced Professionals: Our team consists of experienced professionals who have a wealth of knowledge and expertise in remote site management. We are committed to ongoing training and development to ensure that our team stays up-to-date with the latest industry trends and best practices.

Quality Service: At NKW, we are committed to delivering high-quality service to our clients. We have implemented rigorous quality control measures to ensure that all of our services meet the highest standards of excellence.

Commitment to Safety: We take safety seriously and have implemented a comprehensive safety management program to ensure the safety and wellbeing of our clients and employees. Our safety program includes regular safety training, safety audits, and a strong safety culture that is embedded in everything we do.

Choose NKW for all your remote site management needs and experience the difference that our commitment to excellence can make.

Contact Us

NKW Catering

Portion 826, NKW Commercial Park 9 Mile Okuk Highway

Lae, Morobe Province 411 Papua New Guinea

Phone: +675 7100 9356

Email: contact@nkwgroup.com.pg

www.nkwgroup.com

ACCREDITATIONS & AWARDS

100% PNG OWNED COMPANY

NKW Catering & Camp Support Services is owned by NKW Group, a major landowner group based in Lae, Morobe Province.

The NKW Group have interests in camp management, catering, real estate, coffee, fresh produce, transport and logistics, commercial vehicles, training and many more. Further details can be found at www.nkwgroup.com